Frequently Asked Questions
What is non-emergency medical transportation?
Non-emergency medical transportation is transportation to and from doctor appointments, check-ups, and workers’ compensation-related visits. We also get clients to chemotherapies, dialysis treatments, emergency rooms, urgent care, hospitals, and offices for operations and procedures, promptly and safely.
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How much does non-emergency medical transportation cost?
Non-emergency medical transportation is no cost to you. Your insurance provider will schedule and cover the cost of a ride.
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Where is our service area?
Our service areas include Albany, Dutchess County, Orange County, Putnam County, Sullivan County, and Ulster County.
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How do you arrange for transportation services?
Customers should contact their insurance provider (we participate with Fidelis Care, MAS, and MTI) or contact their caseworker or clinician if they need a scheduled ride. It is then up to the provider to arrange a ride for the patient.
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Who is eligible for these services?
Check with your insurance provider to see if you are eligible for our services.